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« 80 Days, still no wordQwaider reveals all on Casual PR »

Excellence, in customer service

  • By: Qwaider

  • On:Friday, February 29, 2008 2:12:21 AM
  • In:Thoughts
  • Viewed: (3670) times

    • Currently 4.4/5 Stars.
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    Rated 4.4/5 stars (73 votes cast)

    I am in shock and awe for the amount of excellent customer service I've been enjoying for the past week or so. Two incidents happened to me that reminded me how HORRIBLE the customer service is from business in Jordan, with the exception of "Ghazal for electronics" my favorite computer shop in Jordan (which is no longer there for some reason). My experience with the customer service has been so horrible in Jordan and the size of the corporation made absolutely no difference to the quality of the service!

    Here's what happened to me

    Case one, the forgotten Pepsi box!

    I get my soda addiction from a place called Sam's club. The box of Pepsi cans is heavy and has 36 cans in it. The night before I had purchased one and in a total blond moment forgot it on the undercarriage of the shopping cart. I went home and when I got there was ... well, not happy!

    Next day, I drove to the folks at Sam's club, talked to the customer service, and sure enough, not only have they found it and retrieved it, they kept a detailed log of the incident and helped me get a new one. Now, I only think what would the nice folks at Safeway do to me if I came the next day with a preposterous claim  like that one.. I forgot the box in the cart in your parking garage!

    Case two, and this is my favorite thing ever... The parking ticket!

    So, I got home after missing the movie because the lines were unbelievable. Only to find a small envelope with a ticket inside it. I was furious, because I PAID! (Or at least, I thought I did)

    The next morning, I called the number on the ticket and explained to the nice lady on the other side that I actually went to the parking meter device. Inserted the stroll number (which was 33) and I swiped my credit card three times in that device. First time it said insert it again. Second time it said REMOVE IT quickly, and the third time the light went out. Which lead me to believe the all is fine and dandy.

    It was not!

    So, the lady asked me for my ticket reference number, and to my surprise, she replied "The ticket has been cancelled", and followed with "Is there anything else I can do for you today?"! I replied in disbelief, that's it? She said yes. I was thinking, "You mean I don't have to call my cousin which I don't like to get me a wasta to talk to someone to cancel my ticket", and "I don't have to drive all the way down to the department of licensing to pay it" and a million other unpleasant thoughts!

    I said ... Thank you!

    Bonus case... The Cashier! 

    As I was shopping for some groceries, I came to the cashier who asked me to swipe my debit card. So I swiped my debit card. Back and forth, repeatedly, in a Chris Kattan moment. So the nice cashier said, you only need to do it once

    I replied, I thought you liked it like that

    She rolled on the floor laughing!

    I was thinking, oh my god, people don't only get the jokes here, they actually don't take offence to them!

    She collected her self and came back to the cashier and said, "I'll pretend you were kidding"

    Other Memories Documented on February 29
    « 80 Days, still no wordQwaider reveals all on Casual PR »

    Memories....

    • #1
    • kinzi
    • Windows Firefox Browser
    • Said
    • On: 2/29/2008 11:10:17 AM
    I'm rejoicing of ALL this good news for you!

    Speaking of great service, the Qwaider Planet look is VERY NICE! Thanks for all you do to make us look good.
    That last one was really funny. But hey, don't jinx yourself. I don't want to hear you bashing frys next week!
    • #3
    • tala
    • Windows Internet Explorer
    • Said
    • On: 2/29/2008 6:33:23 PM
    lol nice post :D
    LOOOOOOOOOOOOL, zai Jordan bezabt ya3laye!! :D
    very friendly o ma be'3albook abadan walahi. ye5zi el 3ean bsara7a :)
    people usually only have horror stories about customer service. Nice to hear a positive one for a change!
    • #6
    • Haytham
    • Windows Internet Explorer
    • Said
    • On: 3/2/2008 12:37:17 PM
    I think the diffrence is the poeple, not the system and the rules!!!

    The other day at ZAIN (Fastlink) I went to buy a cell phone and when I asked the lady there what extra options and specs in this phone? she looked at me and told me if cross the street you will find a Cell phone shop there, you can ask him and he should know !!!!! so I didnt have any comment and I still dont :)and didnt bought the damn phone!!!
    • #7
    • KJ
    • Windows Firefox Browser
    • Said
    • On: 3/3/2008 9:06:26 AM
    hehehe... that's good training they got! ya seedi inshalla always customer service does serve customers
    You too can have your Memories Documented

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